Shipping Policy
Domestic Shipping
- We offer shipping through Aramex domestically and DHL internationaly.
- Orders are processed and shipped within 2-3 business days after payment confirmation.
- Delivery times typically range between 5-7 business days.
- For urgent orders, we offer express shipping at an additional cost. Delivery time for express shipping is 1-3 business days.
International Shipping
- We ship to most countries globally. International shipping fees are calculated at checkout based on the destination and package weight.
- Customers are responsible for any customs fees, duties, or taxes imposed by their country.
Order Tracking
- Once your order is shipped, we will send you a tracking number so you can monitor the delivery status of your package.
Shipping Insurance
- All shipments are fully insured for the purchase price while in transit. If a package is lost or damaged during shipping, we will work with the carrier to resolve the issue.
Incorrect Shipping Address
- If an incorrect shipping address is provided, please contact us immediately. ZGold Diamonds is not responsible for lost or undelivered packages due to inaccurate shipping information.