Return Policy
At ZGold Diamonds, we prioritize customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.
Eligibility for Returns
- Items must be returned within 15 days from the date of purchase.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Custom orders and engraved items are non-refundable unless there is a manufacturing defect.
- Proof of purchase, such as a receipt or order confirmation, must be provided.
Process for Returning Items
- Contact us at [info@zgolddiamonds.com] to initiate a return.
- Once your return request is approved, we will provide a return shipping label.
- Ensure the item is securely packed and include all original paperwork and certificates.
Refunds
- Upon receiving your returned item, we will inspect it and notify you about the status of your refund.
- If your return is approved, your refund will be processed and a credit will be applied to your original payment method within 7-10 business days.
- Shipping costs for the original order are non-refundable.
Exchanges
- We only replace items if they are defective or damaged. For exchanges, please contact us at [info@zgolddiamonds.com].
Shipping for Returns
- Customers are responsible for shipping costs for returning items unless there was an error on our part (e.g., wrong or defective item received).
Non-returnable Items
- Gift cards, custom-made pieces, and items on sale are non-returnable.