Privacy Policy
Effective Date: Oct 15 2024
At ZGold Diamonds, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
By using our services, you agree to the practices described in this policy.
1. Information We Collect
We collect different types of personal information for various purposes to provide and improve our services.
Personal Information
When you place an order or create an account, we collect:
- Name
- Email address
- Phone number
- Shipping and billing addresses
- Payment information (processed via third-party payment processors)
We may also collect other personal data you provide through forms or when contacting customer support.
Automatically Collected Information
As you interact with our website, we may collect information automatically through cookies or similar tracking technologies, such as:
- IP address
- Browser type
- Operating system
- Pages visited on our site
- Device information
Payment Information
For secure processing, your payment details are handled by third-party providers. We do not store full payment details such as credit card numbers, though we may retain order information for internal records.
2. How We Use Your Information
Your personal data is used for the following purposes:
- Order Processing and Fulfillment: To handle your orders, process payments, and arrange shipping.
- Customer Support: To respond to your inquiries, provide support, or address issues with your orders.
- Marketing Communications: With your consent, we may send you promotional offers and updates about our products and services.
- Website Analytics: To understand how visitors interact with our website and improve your experience.
- Legal and Compliance: To comply with legal obligations, including those related to fraud prevention and tax regulations.
3. Legal Basis for Processing (for EU Residents)
Under the General Data Protection Regulation (GDPR), we rely on the following legal grounds to process your personal data:
- Contractual necessity: To fulfill our contract with you (e.g., processing and delivering your orders).
- Consent: For optional activities such as marketing communications (you can withdraw consent at any time).
- Legitimate interest: For business purposes such as improving our services or preventing fraud.
- Legal obligations: To comply with laws and regulations.
4. Sharing Your Information
We do not sell or share your personal information with third parties for marketing purposes. However, we may share your data with:
- Service Providers: Trusted partners that help us operate our business (e.g., shipping companies, payment processors).
- Legal Authorities: If required to comply with a legal obligation or in response to a lawful request by public authorities.
For international data transfers, we comply with GDPR and ensure appropriate safeguards are in place for data transfers outside the European Economic Area (EEA).
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including to comply with legal obligations, resolve disputes, and enforce our agreements.
After this period, your data will either be deleted or anonymized.
6. Your Data Protection Rights
If you are a resident of the European Union (EU) or European Economic Area (EEA), you have the following rights under the GDPR:
- Access: Request access to the personal information we hold about you.
- Rectification: Request correction of your personal information if it is inaccurate or incomplete.
- Erasure: Request deletion of your personal information under certain conditions.
- Restriction: Request restriction of the processing of your data in specific situations.
- Portability: Receive your personal data in a structured, machine-readable format.
- Objection: Object to the processing of your data, especially for direct marketing purposes.
To exercise any of these rights, please contact us at [Insert Contact Email]. We will respond to your request within 30 days.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and offer personalized content. You can control cookie preferences through your browser settings.
For more information, please refer to our Cookie Policy.
8. Security of Your Information
We are committed to ensuring the security of your personal information. We use industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access, disclosure, or loss.
However, please note that no method of data transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
9. International Data Transfers
As a global business, we may transfer your personal data to countries other than your own. These transfers are only made when necessary to fulfill your orders, and we ensure that they comply with applicable data protection laws, including the GDPR.
10. Third-Party Links
Our website may contain links to external websites or services that are not operated by us. We are not responsible for the privacy practices or the content of these third-party sites. Please review their privacy policies before submitting any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, with an updated effective date at the top.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
ZGold Diamonds
Email: [info@zgolddiamonds.com]
Phone: [+961 3 279 679]
Address: Al Shuala Media International SARL
Ain Najem. Azalea 90 Bldg
Ain Saadeh
Lebanon